Telkom refund not coming

I have cancelled my Telkom Mobile contract more than 2 months ago.Telkom needs to refund me but said that I should give them a proof of payment. On 2 separate occasions, I mailed them the proof. Reference number ***2. This is pathetic with regards to when they need to reimburse you as opposed to them quickly taking your money when it comes to time to pay them. I am disgusted by this and will never use a Telkom service ever again and I am sure that there are more people out there who feels the same way. I would gladly pay more for any other service than use Telkom in future. The one thing that I am really upset about is the lack of or non-existent communication about the matter. I have to keep contacting them where I expected them to be sorting it out. I don't care about the refund anymore, just wanted to let people out there know about the poor service and lack of professionalism from their consultants. They really seem to not value their customers at all :-)