PP
Polly P
1 reviews | Active since Sept 2015
06 Nov 2015, 14:01
Telkom Refund never process
It has taken Telkom 4 months to complete an account close which they incorrectly charged me and it has now taken me 2 months for a refund which they never credited back into my account. The multiple emails that I have sent are completely ignored by Telkom team with no response or acknowledgement.
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Telkom's replyOfficial
06 Nov 2015, 14:47Hello pollypale,
We sincerely apologize for the delay.
Please be advised that your query is under investigation and we will contact you with feedback. Your reference number is SM141274
Regards,
Ntokozo
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query is under investigation and we will contact you with feedback. Your reference number is SM141274
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
Telkom's reply06 Nov 2015, 14:47
Official
Hello pollypale,
We sincerely apologize for the delay.
Please be advised that your query is under investigation and we will contact you with feedback. Your reference number is SM141274
Regards,
Ntokozo
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query is under investigation and we will contact you with feedback. Your reference number is SM141274
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,