Telkom Refund

Greetings,

I would like to lay a complaint against Telkom and their grotesque business handling.

I paid up my account and only to find out, I paid more than I should. This was on the 25th of Feb 21. I have been waiting for my refund since the day they escalated the case. I have waited for their nonsensical waiting period which I think it is very stupid and an inconvenience. I have called multiple times and my refund is still in the mid air.

To what end, shall we suffer at the hands of this nonsensical and *********** company? How can a company proceed as such? This is truly annoying. I am still waiting for my refund. I spoke to a consultant today. To my surprise, she now states that Telkom refunded the Telkom account that I closed on the 25th of Feb instead of my personal account. The idiocy and incompetency is appalling especially in this new age.

How can a company operate in such a manner? Its embarrassing. Now, I have to wait, Lord knows until when. The department that deals with refunds has no open line communication, it is through an email channel.

They are so quick to take your money but when it comes to refunding it back, a customer has to fight and wait for their damn money. How pathetic is that. This is completely unacceptable. They have lost a customer. I will never open an account with Telkom again and I will warn others.

*Give me back my money, I will not wait another 10 days for you to rectify your own damn mistakes*.

Yours Sincerely, An extremely disappointed former client