Telkom Refund

Good day

I app**** for a refund due to Trudon refunding our company for 4 years beling 2*** Yellow pages that where over charged to our company.

This amount is R-6454.40. I contacted Telkom for the refund on Ref ***1 on the 19/7/2022

I was informed that I would need to email a bank statement and my ID for the refund. 19/7/2022

I was informed that someone would phone me with regards to the refund with in 48 hours.

No one has since phoned me.

I contacted Telkom on the 22/7/2022 which the consultant said our credit refund has been rejected.??? She said she would escalate it and gave me the same reference number.

I contacted Telkom on the 27/7/2022 which the consultant said our credit refund has been rejected ??? I asked to speak to a supervisor and stayed on the line for 20min and I put down the phone.,

27/7/2022 today I was contacted by a Telkom consultant and asked what the email address I used *** as proof of my banking details was sent. I was informed that the there is no turn around time for my refund will be refunded. I was told that someone in accounts will contact me with this regard. I must wait.

Ok so i wait... with no time line or guarantee

Lets see if i get our R-6454.40 refund??

Still no refund 18/08/2022