KA
Kirsti A
1 reviews | Active since Mar 2018
28 Mar 2018, 07:05
Telkom Refund!!!
I made an error when paying Telkom on the 23/02/2018 the monthly premium is R149.00 in error I paid R1490.00 I logged a query and it has now been longer than a month phoning the call center every day with the same answer sorry there is no response on the query I will get a manager to call you, not once has any manager called me back. I don't understand how it can take a month to resolve a query!!! Telkom will disconnect your service if you pay them late or too little, but get appalling customer service when they owe you money!!! I have never in my life received such poor service from any service provider!!!!
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Telkom's replyOfficial
18 Apr 2018, 12:40
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply18 Apr 2018, 12:40
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
KA
Kirsti A's updateReviewer Update
19 Apr 2018, 07:44And still almost 3 months later no refund no response too my query nothing Telkom had assisted with nothing POOR TERRIBLE VERY BAD service!
KA
Kirsti A's update19 Apr 2018, 07:44
Reviewer Update
And still almost 3 months later no refund no response too my query nothing Telkom had assisted with nothing POOR TERRIBLE VERY BAD service!