***4-Telkom Ref number

brought a telkom net mobile data bundle, was never able to use the data as it kept on saying my data was finished and internet paused I called countless times and was given things to do that didnt work(i was then told after more than 5 calls to the call centre that there was a network issue regarding Telkom net data) Ended up buying 1gb free Me bundle so i could use internet I logged a call around the 17th July(***4-Telkom Ref number) and Till now has not being resolved Was initially told it would take 72 working hours,but never got updates or feedback Called again on the 20th August and was told there was still 3GB of data left when the data expired and would be escalated(i should have feedback within 48 working hours) Called today and talked to Joy who was sarcastic and he told me that im on contract and owe R1000 meaning he could not help me(i am and always have been a prepaid customer), he then told me that the case was closed on the 24th July as they said there was usage(explained that the previous time i called they saw it was normal data and not the telkom data that was used) I then requested to talk to a supervisor, then talked to Thandanani Mthetwa who said the case was closed and he can send it back to the agent who closed it,but would take time for the feedback and he will not be working the next day so i would have to wait for him to get back to me(requested to talk to another supervisor who would be there the next day,was then put on hold for give or take 10min,then phone was disconnected, when i try and call 081180 call doesnt go through)