Telkom rediculousness

The incompetence and indifference of Telkom and their staff is just astounding. All I want to have done is amend my ADSL package from a 20 GIG limited package to an unlimited package. In over 4 weeks it has been impossible to achieve. I actually have to run after them to remain a client in order to pay them money. No words.

(Background: I have been a Telkom ADSL customer for close to 13 years. The last few months my ADSL package has gone up by about 30%. Since 30 November 2022 I have been trying to change/upgrade my ADSL package and have been unable to do so. I have been dealing with Telkom Table View branch, Cape Town, Western Cape, branch manager name: Nasief Kahaar.)