Telkom Rectify Your Mess

Good day

I have contacted Telkom several times to help me resolve an issue without any luck. I have worked for a companies which has closed down March 2017. I have completed a consumer request for contract and service cancellation form and sent it to Telkom on 2 separate occasions. I have received auto reply confirmations that they have received the cancellation document both times that I have emailed it. They still did not cancel the landline and I went to a Telkom branch inside Key West Shopping Centre, where the person who helped me said they were supposed to cancel it and he re-send all the documentation in again without any luck. I have a company called Nu-debt phoning me on a daily basis now demanding they want a huge amount settled otherwise they will take me to court and blacklist me.

I have phoned Telkom once again, where the lady told me they have received the cancellation in March 2017 & that they were supposed to cancel the landline, and that there should be no outstanding balance to pay. She told me that she would log a dispute (Ref: ********** 9) and that they will contact me within 7 working days. It's been over a month and I haven't heard anything from Telkom. Just Nu-debt that keeps on phoning and threatening me.

Just to make this perfectly clear, I was only responsible for the office work & NOT the owner of the business, yet somehow when we had new landlines installed at the time, they managed to change the account into my personal name? Never the less the account should have been cancelled in March 2017 & there shouldn't be any outstanding amounts to begin with.

I won't use Telkom in the future, nor would I recommend their services to anyone.

I would like this mess rectified once and for all.

Regards

Mr. Hayes