Telkom reconnection - Disgustingly poor service

To the Finance Team @Telkom

You really should be ashamed of yourselves for compromising on customer service. You cut off my internet and phone line for an outstanding R138 - of this I have no issue. No notification was sent to me beforehand notifying me of this oustanding balance - otherwise I would have paid to prevent this drama. Here's my real irritation - after you cut my connection. I called, understood the o/s balance and made payment. Then I'm told I have to wait 48hrs for the money to reflect in your account??! Is this the primitive ages?? Have your Management not heard of instant EFT providers? I drove to your store, hoping to just pay again and be connected, only to be told I can't pay in store.

As a Finance person myself, you should be ashamed of your disgustingly poor processes and the blatant disregard for good customer service. Do yourselves a favor and hire some decent Finance people to run your Division.