Telkom Reconnecting Services( Telkom Chat)

So in short I went to Telkom Irene Mall on Sunday to pay my account which I was told I could not do but simply send an EFT payment. Well its almost an entire week after struggling with the Telkom Chat Staff and 2 calls and still no luck. I have been given the wrong amount to pay, which they only noticed 3 days after payment, I then again made a payment, AS INSTANT EFT. Plus I have send proof through, and still no luck. We live in 2019 and I still need to wait 3 days for a EFT to reflect? How poor is this from such a massive company. I could get hold of no one allocating payments as they now state it takes 48 hours. You have definitely the worst process flow I have seen in a long time. Shame on you.