Telkom recommends that i close my account if i am not happy with their sevice

I am paying R850 per month for a 10 Mb line with uncapped data. I am getting a down load speed of between 1 and 2.5Mb. I feel I am being ******. I have gone to the store to upgrade to Fibre and they registered me for the service which no one came to install.

I call and complain and they have the audacity to tell me to leave Telkom as I am waisting my time with the company - I cannot believe the anarchy in such a business. I keep asking asking myself what is the last straw to stop accepting the corporate abuse in this country.

they will not even cancel my account. please assist me the cancellation as per your call centre agent who recommended I cancel but would not do it when I said ok. i am very tired at this stage and think it best to withdraw