Telkom recommend Status: NEVER USE TELKOM!! "When it comes to delivering, Telkom is absolutely horrible!"

<p>I have never posted on HelloPeter before and never thought I would, but here we go:</p> <p>I have learned from previous experience that Telkom, when it comes to delivering service, is very bad. And now again I sit with the same problem. Telkom is not attending to reported faults.</p> <p> </p> <p>Our copper line connection went on the 28th of March 2016, as one does, you phone Telkom to report the problem, you phone again, and again and again... And then...Nothing happens... </p> <p> </p> <p>Now Telkom, this is where I get really fustrated, when I phone, your call service providers are really good, they are always friendly and they try to help as much as they can, but the only thing that they can do is tell me: "Okay Mam, I am sending an email to manangement, or to the department where the problem lies and they will sort it out as well as get back to you on the progress of the fault" and my respons generally then is to say thank you and ask how long before the problem will be sorted, and then you get the reply "It is very hard to say it depends on the problem, but shouldn't be longer then a week" </p> <p>AND THEN: You never hear back from them and you carry on living with the problem!!!!!! AND they still then ask you to rate their service based on that individual incounter over the phone! So, you think you are doing well, because I can't give an individual person doing their job as good as they can (under your terrible service) a bad rating which might effect their salary and job at the end of the day, when in fact the problem doesn't lie with them!! That is not fair Telkom! <br />Your problem is when it comes to doing the JOB and the management therof, making your beautiful words and marketing come to life! Because when it comes to delivering: Telkom is absolutely horrible! </p> <p> </p> <p>So I was told last week after too many calls that the problem is a cable that was ******. My question is, why does it take you 2 weeks to install a new cable? I know you have a lot of people to attend, but it is not right to have people that PAY for your service go without that service, especially for so long!!! It is just not right!</p> <p> </p> <p>In the meantime, let me tell you about my (personal) situation:</p> <p>I live on a farm with three different house holds each with their own line connection, all three of our lines are off!! ANd each one of them have been complaining and phoning as much as I did/do. Each one of us are being effected by this in our own way, one being a business man that can't do anything without internet so in theory he is loosing money! The other is a older couple who makes use of their land line on a daily basis, and then there is my household.</p> <p>I too use our internet for work, which I can't do right now, I have also now started, in April, an online night school course to improve my s**** and to be more successful in my life, and I have missed my first 4 classes because Telkom is not doing their Job. And then, because we know Telkom's service is so poor, my husband and I made the clever call to use AFRIHOST (Which is very good, may I add) to avoid more interactions with Telkom, however because telkom is the only copper line provider, we had to go with them on that. So now we are paying Afrihost for a service they can't deliver because Telkom is not doing their Job, we are paying Netflix which we can't use because telkom is not doing their Job, we are making follow up calls which all cost money because Telkom is not doing their Job! SO Telkom I would like to ask You who must pay for all of these expenses that we not using because, YOU ARE NOT DOING YOUR JOB!?</p> <p> </p> <p>PLEASE PLEASE PLEASE!?!?! Sort out our line!!! I don't want to complain and be this person, but unfortunately I don't know what else to do to get your attention!</p>