TELKOM - Reclamation. Issue not resolved.

Not happy with the workmanship from Telkom. Seems that most working from home and the quality of work being done degraded a lot. Many follow ups and no results. End of April i migrated from VDSL to Fibre 200 mbps. May 2021 17th i requested my speed to downgrade to 100. 7 Days later i speed tested my line and it was downgraded to 100mbps. Till today i am paying for a 200 mbps speed hence my speed is only 100mbps. July 2021 13th i called service desk, informed them in spite of my request to downgrade my line my details on the internet "https://customerportal.telkomsa.net/portal/overview/" still shows i am 200 mbps line. This means nothing was done. Speed was downgraded but i still pay for 200mbps and the profile on web is incorrect. Unacceptable. I am here for logging an official complaint. I also expect telkom to reconcile my account for the extra i have paid for my 100 mpbs line under the 200 mbps cost since 2021.05.17 and 7 days after whe