TELKOM recharge not reflecting

I have a router that I have been trying to recharge the freeme data. On the 19th of December I recharged R189.00 that has still not been credited to my sim ***.

Since then I have tried to access the website and talk to an aggent but my anti virus warns that the link is not secure. Please TELKOM get your act together, It will be sad if you become another statistic to the poor management in our country. I will gladly support you as far as possible but when a recharge from ABSA does not reflect I think my loyalty is misplaced?

Regards,

Thys