TELKOM REAPING THEIR CLIENTS OFF, AND POOR SERVICES FROM THEIR STAFF.

Hello Peter

Please be advised that on 29th November 2019 (Black Friday) I bought two A70"s on contract at Fourways Mall Telkom, the phones were R399 each pm. One phone was an upgrade, and the other phone was on contract. the Telkom sales agent (Khanyisile Nkhumane) did not explain the terms and conditions of the phones, she has hidden information that negatively influenced the invoice. on the 06th December 2019, I received an invoice that said I owe Telkom R2017. this came as a shock to me because the phones are R399*2 = R800. I also have a 10G, rooter which I am paying R169pm. my total invoice was supposed to amount R969 pm, but my struggle is real. on the 10th December I went to complain to the Branch manager about the billing problem, he gave me a turn around promising to resolve the issue, and that never materialised. The Phones are no longer R399pm, they are now R450*2=R900, every month I am being charged monies that I don't know. in January my bill came saying I am owing R3117, when I call the branch manager and explain my situation, he always say he is not around, he is on leave. on the 15th January 2020, I was told to pay 675 so that they can resolve my issue with regards to my billing....and nothing was resolved, on the 27th January 2020 I was debited by Telkom R2400, on the 29th January 2020, both my phones including the rooter was suspended, and I was told that I am owing Telkom R3567... What on earth have I done to this network.

I then went back to the Branch, and still the manager was not there, they said he was on leave, it's like they keep hiding him or that's how Telkom reap people off. I then spoke to Khanyisile Nkhumane, the sales agent that started this whole mess, she printed out the invoice for me for the month of February, and the invoice reflected that I owe R4725, this money is inclusive of arrears that I am not aware. it has been 3 months without resolution, and the Telkom billing department is not doing justice to me.

May I kindly be assisted with regards to this issue, Telkom is really reaping me off, and their staff is not assisting me, instead they get bored when they see me on their branch. its like I'm annoying them, while they created a huge mess from the start.