Telkom really not providing a service

On Friday 2 February I reported to Telkom that our Internet service was not working. Received an SMS that Telkom will endeavor to resolve the problem asap. On Sunday I phone again - spent more than an hour completing all kinds of settings on the laptop for the router, nothing helped. On Monday the technician phoned again went through all the settings with me and then inform me that we have to buy a new router (without even seeing our router). We bought a new router which we did on Tuesday morning. I phoned Telkom again and again spent more than an hour on the phone with the settings - didn't work. Then I was promised that I will get a call from a specialist (whatever that means), no one phoned me back. I again phoned yesterday only to be informed that the ticket was closed, again spent more than an hour adjusting the settings getting a new pass word etc. - nothing helped and was promised that someone will phone me back. I received no call. I phoned again and the customer care person by the name of Nosiwe PROMISED that I will get a call back, but yet again, no one is phoning me to help us. She provided the reference number ********** 44.

I phoned again this morning ----------needless to say, we are still without any INTERNET ACCESS FOR WHICH WE PAY!!

Apparently no one at Telkom, and I presume there are many persons employed by Telkom can take time out of their, which I assume must be a very busy schedule with the bad service they are providing, can or want to assist us in getting our internet access restored.

Telkom is treating us as their customers very badly.