<p> I have been put through hell by Telkom Customer Service. On Saturday, I got a sim from Telkom the Glen supposedly for a Free Me 500mb and I paid the required R69 for the package. The number given ********** also is answered by another person who said she ported the number to Cell C about two years ago. How the hell then is Telkom able to generate the same number. I went back to the branch hopiong to get a new number but I was informed that it does not work that way. A call was logged on Sunday, 11 September CASE no. ********** 0. but to date this matter has not been resolved. The lady at the shop said Telkom was aware of this problem and it would be sorted out by Monday, which has long gone. I have phoned and phoned but no resolution is coming through. Just further requests to log a case. I have not had use of this sim since I bought it. I bought the package because I needed to use it!</p>
Hintokozo-mkwebane,
Thank you for taking our call.
We are glad that your query has been resolved, we will address the issue with the call center to avoid this happening again.
Have a great day.
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
Hintokozo-mkwebane,
Thank you for taking our call.
We are glad that your query has been resolved, we will address the issue with the call center to avoid this happening again.
Have a great day.
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
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