HS
Hans S

1 reviews | Active since Mar 2009

21 Jul 2015, 22:50

Telkom really does not care...

Ref Nr :13ATK040715<br> Is it Telkom president to leave whole neighbourhood's with little to no ads service? My fault was reported to mweb and mweb reported it to telkom. Going on 2 weeks on my side now (and as long as 2 months with other adsl users) with one call from telkom telling me a tech has been allocated and dispatched....that was last week already. I can give you names, addresses and numbers of people ( and not just one service provider all of them including telkom) that is struggling with adsl in our area. The fault is in the exchange and now telkom is pushing back and pushing back the repair hoping we will give up. No refund makes up for the work and clients I have lost due to a adsl line being ****. I supp**** everything, speed test, trace route's pings everything tested in every way imaginable and still no one at telkom gives a damn, because there is a upgrade planned on the exchange, and in the mean time we must struggle with basic day to day tasks on the internet because we do not live in the likes of waterkloof or all those la di da suburbs. I like your new slogan, I would amend it to \a place where tomorrow is lived....never"<br> <br> """

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Replies (1)
Telkom
Telkom's reply22 Jul 2015, 00:16
Official
Hello scary,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127333.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Best regards,