telkom really did it this time

2 weeks ago i signed up for telkom adsl uncapped after a week i phoned again asking about my order they didnt find it on the system. so i submited it again 2 days later the same story so i sumitted again. i recieved a email telling me welcome to the telkom family with my username and password to log in. however im not able to log in as i do not get internet on my modem. what do i have to do now? pay for stuff i cant use? is there someone at telkom thats willing to go the exstra mile for their clients?