Telkom? REALLY???

I have been trying to cancel my ADSL line with Telkom now for the past two Month's and have not had any success. Here is correspondence between the departments. CLEARLY stated that my cancellation confirmation from my ISP is attached to my profile...

Good day,

Thank you for your email escalation.

Unfortunately we could not proceed with the cancellation as the service number- *** has DSL with another Internet Service Provider.

Please also note that you first have to complete your cancellation with your ISP, before we can process the cancellation on our side.

Most ISP's also have a notice period of about 30 days, so please ensure that the notice period is served and ADSL services are cancelled in order for the landline to be cancelled timeously.

Once you have received, confirmation from your ISP, please resubmit your request online.

The online cancellation process has been attached for your convenience.

Kind Regards Telkom

Khalid.Mahomed

From: Nokukhanya Mbesa (N) [mailto:***] Sent: 14 November 2019 01:38:00 PM (GMT+2) To: *** Subject: Cancellation Escalation- ***

Good day

Please assist with the below cancellation request the customer had requestd to cancel in September but both the cancellation request where cancelled due to the system error, now cancellation can not be processed as the system is saying it with a different ISP, the customer has sent through his cancellation confirmation from his isp and it has been attached on the account please urgently assist .

Jacques Pierre Nel - ***

Should I laugh at this or cry? Because I just keep on getting billed....

PLEASE HELP!!!!!!!!!!!!

Regards, Jacques Nel ***