TELKOM REALLY..... ??????

My husband passed away and I sent an email to Telkom's email ie LSDA....with all the necessary documents on 16th of March 2026. The 27th of March I enquired again. On the 1st of April I sent an email again asking when the account will be closed. Received an email that someone will contact me. Ref no ***2. Yesterday, 18 May, I received an account of over R1100. I went to Telkom's offices at Centurion Mall asking what to do icw this. The lady said to me I must first pay the account and then they will try to sort it out!!!! What????