Telkom... really??
I am leaving my current mobile provider to move to Telkom mobile as I know they are a better provider. This being said, if I went by Telkom's words, I should've received my phone last week sometime. So far, I have not yet even received my order number. I ordered online and was told that within 24-48 hours, a credit check for approval would be done, money would be deducted from my account and within 5-7 working days, my handset would be delivered to me. This was on 24 April. On 30 April I called back to get an update as I had heard nothing again and no money had been deducted. On 2 May, I received an SMS saying my order was pre-approved. When I called on 30 April they said I would receive the SMS and then an order number. It is now 08 May. No order number and no handset but you have taken money out of my account. What's going on here??
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
21 May 2018, 13:27Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply21 May 2018, 13:27
Official
Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
10 Jul 2018, 10:59Hi Olivia W,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** FreeMe 1GB Deal with Huawei P20 Lite Black.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply10 Jul 2018, 10:59
Official
Hi Olivia W,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** FreeMe 1GB Deal with Huawei P20 Lite Black.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
10 Jul 2018, 11:04Wow. That is a sever delay in responding. If this is the length of time it took, it would be better to not respond at all if i'm honest.
Secondly, what does this have to do with my complaint? I know I received the device because I had to sign for it.
's update10 Jul 2018, 11:04
Reviewer Update
Wow. That is a sever delay in responding. If this is the length of time it took, it would be better to not respond at all if i'm honest.
Secondly, what does this have to do with my complaint? I know I received the device because I had to sign for it.