Telkom reads the same script for an Emergancy
<p>So here's the deal - I stay in a Radio dead zone, and as a result the only form of commination available at my home is Telkom Copper. This physical land line is the only link I have to security, medial and other services.</p> <p>Line has been down two days now, and was recently out of service in December as well.</p> <p>When the fault was logged it was clearly stated the line is a high priority emergency line. When logged and followed up on, the same generic response was given as to why a technician had not and could not be assigned to the fault yet</p> <p>Telkom this is appalling. Telling me multiple times that the testing center is still testing my fault for where the fault is, after I have stated where the fault location lies is ridicules. At this point my home is completely vulnerable and unreachable, and I am unable to spend time there as I am on call 24/7 and need to be reachable.</p> <p> </p> <p>579CNZ010217</p>
Dead Line Day 6
Dear Telkom,
Still no telephonic feedback regarding my line or fault status.
I did recieve a SMS yesterday stating my fault was showing Provisional and is about to be cleared and to contact Telkom via email if the line is still a problem.... Well the line is still dead.
I have yet to be contacted to have the fault repaired. The costs and frustations incured as a result are beyond inconvenient.
Dead Line Day 6
Dear Telkom,
Still no telephonic feedback regarding my line or fault status.
I did recieve a SMS yesterday stating my fault was showing Provisional and is about to be cleared and to contact Telkom via email if the line is still a problem.... Well the line is still dead.
I have yet to be contacted to have the fault repaired. The costs and frustations incured as a result are beyond inconvenient.