Telkom reaches new level of bad

We all know that Telkom are bad but this is epic failure. I moved my house and requested a change via Telkom to install wi-fi at my new home. Telkom indicated repeatedly that I had a connection but I kept telling them that we had moved and I required a new connection. They 'escalated' the issue a number of times and supposedely spent technicians to install the 'new' router but the technicians never arrived. Telkom have now 'closed' my installation, charged me for the installation, that never happened, and their debt collection agency they employ, Debt-In, are harrassing me daily to pay the installation fee. Needless to say I left Telkom and joined another provider but Telkom are still charging me monthly for my connection which I have cancelled. I heard from friends that too leave Telkom is a nightmare, I'm experiencing this first hand now. It may be fractionally cheaper, but rather go with a private service provider. Telkom is ****. Full stop.