AN
Andries N

1 reviews | Active since Nov 2014

02 Nov 2015, 16:32

Telkom reaches new heights of poor service

When I arrived at Telkom, Gateway Branch, the line seemed short and inviting. The line was also moving surprisingly quick and all seemed well. I asked a man who worked there to show me what line I should be in and I happily sat and awaited my turn. When I got to the front of the line the person told me that I was in the wrong line and he then directed me to the right line. I was not really phased by this as the line was moving rather quickly. It was when I got to the front of the row again that the problems started. <br> <br> I showed the lady who was helping me what deal I wanted as indicated on their online store as well as their in store brochure. The lady told me that the deal in question had been discontinued. I then asked about the Huawei Mate 7, she said that they were out of stock. This time she said that she could order it for me. I asked her what colors the phone came in and she did not know. I then asked for the Samsung Galaxy S6. Again I was told that they had no stock. She even had the nerve to roll her eyes at me when I asked if I would qualify for the contract. <br> <br> I left with no phone and no idea if I qualify for the contract. She said I had to wait until they have stock.

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Replies (1)
Telkom
Telkom's reply02 Nov 2015, 17:27
Official
Hello aj.209,

Thank you for taking our call.

Kindly be advised that we are liaising with the Store and the Supply Chain for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM163489.

We apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
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