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Alvin M

1 reviews | Active since Jun 2013

09 Sept 2015, 09:37

Telkom re-scheduled installation 4 times

New installation <br> First try: SMS stated that it would be a morning installation, I waited until 12:30 and then had to go to work, a telkom arrives at 12:45. On the report they stayed that they were unable to gain access to the property.<br> Second attempt: I came home early on the 7th to find a telkom technician waiting outside my gate, I was not aware of this appointment and received no SMS, nevertheless I was happy to accommodate him, technician made an appointment with me to come back 2 days later as he needed to bring someone else to help him.<br> Third attempt: technician calls me in the morning and says that my appointment as been moved to this Friday. I have taken the day off again for nothing!!!!!!<br> The person I spoke to at the assigning department was extremely rude to me, I am a customer and expect a little respect, he made me feel like I was wrong and **** by saying that there have been several unsuccessful attempts to gain access to my property.<br> <br> In our current economical climate I am shocked to see a company like Telkom behave in this manner, one would think that Telkom does not want the business? I'm being held to ransome and have no choice as I have no where else to go.....

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Replies (1)
Telkom
Telkom's reply09 Sept 2015, 10:47
Official
Hello AlvinUser,

We regret to hear this and do apologise for any inconvenience caused.

Our Installations team will be in-touch to assist you with this.

Ref SM143946


Regards,
Didi
Telkom Social Media Team
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