Telkom R500 Accessories Voucher Not Received

I signed up for the Telkom 10Mbps LTE All Hours Basic Deal, which included a R500 accessories voucher as advertised in the Telkom magazine. I still have the Telkom magazine as proof of the promotion.

Contract details:

- Package: 10Mbps LTE All Hours Basic - Monthly fee: R299 per month - Contract term: 24 months - Contract completed/activated: 20 July 2026

At the time of activation, I was advised that I would receive a message regarding the R500 accessories voucher. However, I never received any SMS, email, or notification about the voucher.

On 6 August 2026, I went to the Telkom store at Pan Mall and spoke to the lady who assisted me with the contract. I explained that I had not received the message regarding the voucher. She told me that she would speak to the manager and that I would be contacted. Unfortunately, I was never contacted and received no feedback.

On 7 August 2026, I went to Seshigo Circle to follow up on the matter. The staff requested and made a copy of my ID and advised me that the matter would be escalated. I was told that I would receive feedback, but I have still not received any call, SMS, email, or update.

Today, 20 August 2026, my LTE service is active and working, but I am still waiting for the R500 accessories voucher that was advertised in the Telkom magazine and formed part of the offer.

I am disappointed that I have visited two Telkom stores, provided my identification, and followed up on the matter, yet I have still not received any feedback.

I would appreciate Telkom investigating this matter, confirming the status of my R500 accessories voucher, and advising me how and where I can redeem it.

Contact number: ***

I look forward to receiving feedback.

Thank you. Chaka Segone