TELKOM R35 SIM SWOP!! And a whole lot more!!

I went to the Hatfield Telkom store to do a sim swop. I get there and learn that they only take debit cards to pay for the sim swop. This after i had phoned the call centre to do the swop telephonically.... which is popular believe. She then told me that i needed to go to a nearest store with my ID and latest proof of address and conveniently forgot to tell me that the stores only take debit cards.

All of this after taking 4 taxis to and fro, taken some time out of my studying to go do a sim swop and then boom!! Let me also mention that while at the store 2 more people were turned back for the same reasons as mine, the store assistant even told me that even the other lady i saw had turned back for the same reason.

Now i wonder how many people actually get their time waisted just because telkom failed to inform. What will that bit of extra information from the call centre would have saved me a lot of time and energy.

Do you know what this then means..... i must again catch 4 rides, take another 3 hours getting to Hatfield, spend my hard earned money just to go and pay you R35!!

I stand to be corrected, it is popular believe that sim swop can be done telephonically but your Call centre training failed to include just that little bit of extra information! Imagine the hundreds of people that just bear and grin!!