Telkom - Quick to sell, but cannot deliver

I did an upgrade on my Telkom Mobile contract on Black Friday 2017. A day later i received an sms stating that my upgrade has been pre-approved, and that a Telkom agent would contact me.

It's been 9 days and i have received no feedback from Telkom, other than the aforementioned sms. I decided to call Telkom Sales on 10213 to try and speed up the process. After waiting 30 minutes for my call to be answered, I was brushed off by the consultant and told that the sales department cannot help me, and i must call 081 182 to find out on the status of my upgrade.

I then called 081 182 and waited another 30 minutes, only for the consultant to tell me that I have called the wrong department, and i must call 10213!

Absolutely ridiculous from Telkom. Staff are not properly trained to deal with a simple query, and do not even know which department to direct a paying customer to.