Telkom quick to issue query reference but no follow up

<p>I'd been paying diligently on a monthly basis for my 2 Telkom cellphone contracts until I switched banks from Nedbank to Capitec. Effort was made by Capitec to have Telkom debit from my new account to no avail. Now that the account is in arrears, Telkom is bolting to hand me over to NuDebt and send me threatening SMSs to blacklist my name. My initial agreement with Telkom for payment was through debit because I am unable to rush to the bank every month to pay accounts. In early December, I again made contact with Telkom to make payment arrangements and have them debit over a period of 3 months. I was provided a reference number but till today I've received no calls or SMSs from Telkom to have them get my banking details and agree on payment arrangement. This has been very stressful for me because I wouldn't owing them had they just cooperated with Capitec in the 1st place.</p>