Telkom Quick to Debit but Don't Deliver Products

Ordered the Telkom Unlimited Wireless Broadband option via their website on 14/12/2015. Received an email that same day that my application was successful and a sales agent would call to finalise the deal. No call was received until I wrote my first complaint on HelloPeter. Eventually got the call on 29/12/2015 and agent went through the terms etc. I was told that the initial monthly fee would be debited within the next three days and that delivery of the LTE modem would be made within 5-7 working days. <br> <br> My bank account was debited on 01/01/2016 for the correct amount of R599 but I am still waiting for any response from Telkom. No product has been delivered, no email or SMS with a tracking number and no phone call. Wondering if I should lay a charge of theft against this useless company!