Telkom:Quick to activate, nowhere on cancellation

<p>I want to cancel my contract. Was told to submit 21 working days in advance. I submitted this on the 18th of April. I've been calling everyday since the 29th of May and they keep 'escalating', but no feedback and they can't tell me if I'm going to have to pay another month because of their lack of feedback. The agents can't tell me anything and I'm not getting any feedback from cancellations department. Terrible service! Terrible!</p>