Telkom Query not allocated for 1 month, Worst service

On the 12th of April 2025 i contacted telkom and notified them that, my internet was very slow and not working. After a long process off resetting my router and taking out the sim and changing settings, the problem still persisted. Eventually they decided to log a case for me on 13th April 2025 (case number ***2), they notified me that the turnaround time is 72 working hours. i awaiting the allocated time and still no one called me. i eventually called and spoke to numerous agents over the next 2 weeks and they all notified me that my case has not been allocated as they were having system issues. To name some of the people i spoke was Nomsa and Daisy both notified that a manager will call me to resolve the query. I have now called again tonight the 14/05/2025, to have my poor internet quality resolved, eventually i got hold of Phumzile, who notified me that my query from 1 month again has still not been allocated. I have 3 contracts with Telkom, i have come to the point now where i am on the verge of cancelling all my contracts and moving over to another service provider.