Telkom - Quadruple and ********** billing, unauthorized withdrawal from my bank account!

I have never skipped a payment as the payments go off via debit order, but when I received my billing in September and saw that it was double my AGREED UPON contract amount, I queried it and I was informed that it was because the next month's invoice was also on the bill as my debit order only goes off on the 5th. I intentionally transferred money to my other account and left only the amount that was supposed to go off in my account for the debit order. My debit order did not go off and I upon inquiring it - I was informed that the amount scheduled was in fact the doubled amount. I asked them to give reasons for the double amount and I was informed that "extra data" has been loaded on my account - which I did not request nor authorize. I then manually transferred an amount (already more than my supposed amount as I do not want my credit score etc to be affected by negligence from other parties). Upon receiving my October account the billing amount was again double the doubled amount...

I went into the branch and asked the very friendly consultant to have a look at what it going on. She also said that extra data has been loaded and I asked her to remove it - as I did not request it and not received it either. She then looked around and came to the conclusion that the extra data on my account was not even on my profile - I am uncertain how this happens, but I was given a case number and was informed that Telkom has to fix the problem. Then, this morning another amount (probably for next month - double the initially doubled amount) went off on my account.

I am having serious concerns as to how Telkom is going to fix this as I have now in effect paid for 4 months' subscription. Is it not ********** for both parties of a contract to breach it? I have spent and lost a sufficient amount of money due to this matter and would not mind if I be refunded for that as well.

I am getting no feedback from Telkom whatsoever and I am utterly disappointed in the entire situation as well as Telkom's inability to give proper client services.

This is unacceptable!