TELKOM ****PY SERVICE

Telkom suspends my account due to them debiting the incorrect amount and there being a shortfall of R770.00.When calling the call centre to enquire why the account has been suspended the call centre agent tells me that someone paid incorrectly into my account and that money was then reversed after my debit order wen through.They dont bother calling you and explaining the hiccup which is not my problem.They just suspend the account.They not prepared to assist you as the client in any way even though ive made the payment with immediate clearance.They inconvenience you and all they can say is we apologize. I dont need your apology i need you to give customer service and help with the problem which you caused without causing me any inconvenience.With technology today the EFT clears within 2 hours especially when you do a immediate payment.Telkom sends me a mail after 20 hours saying that the funds still does not reflect.How on earth is this possible.ive been a Telkom client for the past 5years with not a single payment being missed but they dont give a damn. Telkom you seriously lack CUSTOMER SERVICE and try training your call centre agents to Handle such matters in a different manner.