Telkom = ****py customer service

<p>Two weeks ago I app**** for a Telkom mobile contract online and I was called by an agent who advised me they will first have to debit my account before they deliver the phone and it will be delivered within 7 working days. The phone was delivered on the 7th day and the courier guy took my documents for RICA in the delivery note it's written that the courier driver will RICA the SIM for me and my contract will be activated within 48 hours of delivery. It's been more than 48 hours and my SIM hasnt been activated I have called the call centre and was transferred from one department to another yesterday I phoned the 081180 number on the delivery note and the guy advised me there is no one to assist me because it's a Sunday and I must go to a nearest Telkom store to have my SIM activated, there is nothing about weekends on the delivery note.I went to Telkom Pavillion (Westville) and stood in a queue for 45 minutes and when I finally spoke to the consultant the he told me the guy at the call centre was not supposed to tell me to come to the shop and he can not assist me I will have to wair for Monday which is today. I sent message on facebook from their page and was promised this will be sorted out. Today -Monday I went online to the Telkom chat and asked for assistance and I was advised to phone 081128 nobody ever picks up on that number but I phoned regardless and was placed on hold for 25 minutes until I hung up. I'm still sitting with an inactive phone but my money was debited. I have never seen such incompetence in my life and I regret taking this contract.</p>