Telkom puts their customers last

I don't think I have ever experienced such shocking service in my life. Not a single person from Telkom can help my husband and I resolve an issue that we have been having with our account. We keep getting SMS's to say that our account needs to be paid (which it has) and when we contact Telkom, the consultants reassure us our payments are up to date and that we will not be disconnected... well guess what, our account got disconnected (TWICE) and the first time we were without internet and cell phone service for TWO WEEKS! We were paying for internet and phones that we couldn't even use! My husband has gone into Telkom more than 15 times and we've lost count of the number of times we have phoned Telkom for assistance. It's only a matter of time before we get disconnected unfairly again. My husband and I both own our own business and work from home and you have no idea how much this has set us back. We have tried to be polite and co-operative but we're actually fed up now - not a SINGLE competent person has been able to solve the ****** problem. The consultants keep escalating the matter and say 'the system has been updated' yet NOTHING changes. Telkom clearly does not care about their customers - every day we regret choosing Telkom as our service provider. Please don't ever choose these people as your service provider because if ever you run into an issue you're F*CK3D, to put it frankly, you will never get any help. My husband has almost had a nervous breakdown over this matter because it has been so stressful. I hate Telkom.