Telkom puts debit order through *******ly

I have had endless issues with telkom and their service and billing. initially i app**** in my personal name for an LTE router. it had signal for 3 days then nothing. i cancelled that, returned the router and sim to Mario Osiecki and app**** for an ADSL line with a consultant. i app**** in my personal name and supp**** my personal bank account details for debit order deduction. Turns out the banking details captured were my old business banking details - a different bank altogether and not details provided. i then receive communications that my debit order has bounced. i go into the store. i go in several more times. i get given a contact to speak to. turns out telkom has cancelled my debit order i need to do manual deposits or transfers. eventually i get the debit order fees and interest charged reversed. i have been making monthly payments. Telkom always wants more than my standard line charge of R189. december was R528.55, jan i trf R189. i have received an sms from my bank to say a debit order has gone off my account of R1196-00.i contacted and emailed telkom an received a call from Nicole Shaw. Note my next account amount is R163. i want my R1196 refunded. this is theft!