Telkom puts customer needs last

Good evening

I've been double debited by Telkom for almost a year now. They are debiting two contracts yet I only have one. I've logged so many faults and even tried Facebook messaging. No one is helping me and I need my money back...I cant afford to pay for something I dont have.

I don't understand how it can take so long with no help....

Telkom , can I please get my money and fix my debit orders? I am desperate now and I cant take your ****ndous treatment anymore. You owe me thousands of rands.