TELKOM PUTRID SERVICE

Good Morning

I make reference to my home number ***.

Telkom has been my Service Provider for many years and my Land Line telephone has always been connected via cable. On the 31st August Telkom disconnects my prepaid land line without consultation or discussion, For more than a year now Telkom promised me a “wireless phone, which was never delivered. They never had the decency to notify me that the Landline is no longer functional. In fact they **** on several occasions telling me “1.some people at Telkom don’t know what they are doing, 2. my line won’t be cut, 3. someone will contact me??????” I contacted Telkom many a times to lodge my complaint.

Furthermore I had about R50.00 left on my Telkom prepaid line which you have to re-imburse me with.

In 2017 (see attached invoices) I overpaid Telkom on my cellphone number ***. Although I called in many times for my refund it went to deaf ears. Cause I was never re-imbursed. How do you Telkom explain that?

I have never in my whole life experienced such putrid service. My appeal goes out to you to please assist me in trying to resolve this very serious matter.

Regards

SHAIDA PARKER HOOSAIN