Telkom pushing their responsibilities to theclient

I have requested a telephone line installation from Telkom. They scheduled a date that they will be there for the installation, I took a day's leave to stay at home and wait for them. The technician got their, did a few test, and then told me he cannot do the connection because an underground line is broken. He will give it through to that department to fix, once that is done he will come back to do the final connection.<br> They scheduled another appointment with us to do the connection. This time my wife had to put in a days leave to wait for them. They technician came once again, did a few tests and still couldnt do the connection. The problem this time is that the Telkom box is in someone's yard.<br> Then they told us, WE need to arrange with the home owner to gain access to the Telkom box, then we can schedule another appointment.<br> This is ridicules, this is Telkom's lines and they have to maintain their lines. Where have you ever heard of the public having to arrange for them to to their job. <br> I NEVER HAVE A GOOD EXPERIENCE WITH TELKOM. Why do I have to do their job for them, and while they keep on wasting my time having to book out an entire day to wait for them everytime.