Telkom Pushing Clients from Pillar to Post

My sister went into Telkom store at Diamond Pavillion Store to close her account at Telkom and they indicated it was successfully processed she will receive a SMS after 5 days my sister called to follow up and waited on the call for half an hour with no one answering ( proof of the phone record can be displayed) she called again yesterday 8th Oct where we spoke to Katie Scheepers and indicated she will restart her laptop as its slow and would call by end of business to date the account isn't closed and when trying to do it online it gives an error with a ROBOT indicate Something missing the page you are looking for might be removed, had its name changed or is temporarily unavailable (screenshot was taken).