Telkom: Pure Financial ******

I am a Telkom customer that pays my account regularly and on time. I have moved homes and requested that Telkom re-install my ADSL line in my new property and this is where the problem has come.

The technicians came to my new place of residence in November 2018 and moved my line as I am on a 2 year R599.00 ADSL contract but ever since the move Telkom is charging me R918.75 for my line rental contract. I have contacted the call centre numerous times to advise them there is a billing issue and I get told it's not a billing departments issue it's new business, but when I come to new business I get told it's an accounts department issue. This is the second month that they billing me for the amount of R918.75 and I refuse to pay it because they are going against a signed contract but they are also telling me that my account will be deactivated and if it is I will have to pay a reconnection fee of ±R250.00 inclusive of all the costs due to them.

I am sick and tired of Telkom doing what they want with their billing and us consumers just have to pay because "they say that is what it must be"... The call centre support staff has no understanding of what they say and just transfer you to any department if they don't know what to do.

I am aware that I have an additional value added service of R100.00 which makes the account ±R700.00 a month but where they get R920.00 for the life of me I don't know. I even logged a query on 13/12/2018 (ref: ********** 1) but to date I have had no response or feedback and the account was still not rectified. Telkom now want me to pay about an extra R440.00 (R220.00 extra for December 2018 billing and R220.00 for January 2019 billing) which is ridiculous.

I want my billing rectified ASAP without being penalized in any way.