AT
Adrian T

1 reviews | Active since May 2010

09 May 2016, 15:54

Telkom - pulling my hair out

<p>I've been trying to cancel a telkom business line. &nbsp;You have to send an email to *** with the request and supporting documentation which I have done. &nbsp;After much frustration, I posted a complaint here at HelloPeter (http://hellopeter.com/telkom/reviews/telkom-process-for-business-line-cancellation-is-rediculous-***). &nbsp;I was pleased to get a response from the HP team at telkom where I was given a reference number SM229608 and asked to resend all the details which I did. &nbsp;Not surprisingly not a single response from them either after that. &nbsp;No acknowledgement of the email - nothing. &nbsp;I'm still receiving invoices for these services that I want cancelled. &nbsp;It is so frustrating. &nbsp;Please Telkom, follow through on this request.</p>

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Replies (1)
Telkom
Telkom's reply10 May 2016, 12:11
Official

Hi ATMan.

Very sorry for the delay. This query will be escalated for urgency and our consultants will be in touch to advise.

Thank you for the e-mail sent.

Regards,
Moenieb.
Telkom Social Media Team.