Telkom proving to be *********** lairs

First they don't inform me about the expiry of my contract. Then they move me to month to month at a higher cost. And lastly they cancel my number.<br> <br> Numerous calls, emails, tweets and nothing is being done. Call center staff calls me today not even knowing what's going on with the case and asking me to go to a store for a port request. <br> <br> How can no-one be updating my file with the details of the problem I am experiencing. the only feedback I get is that Telkom is working on it - but Telkom's own staff are not aware that's this is a pending case!<br> <br> maybe that's the reason no-one is getting on contact with me - all my complaints are disappearing down some deep dark hole somewhere.<br> <br> most useless customer service ever encountered.