DE
Dalene E
1 reviews | Active since Jul 2013
10 Dec 2015, 13:11
telkom providing no service for repairs on line
We logged a call already on 2 December for our line that is down - kept phoning everyday a technician came to our house and went to the box but never came back - next day someone phoned from Telkom to say they are coming out never did - another phone call the day thereafter to say someone is coming out - nobody arrived line is still down - they have not escalated the call - today being the 10th - nothing is done yet!!<br> <br>
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Telkom's replyOfficial
10 Dec 2015, 13:22Hello delss,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176991
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176991
Regards
Narriman
Telkom Social Media Team
Telkom's reply10 Dec 2015, 13:22
Official
Hello delss,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176991
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176991
Regards
Narriman
Telkom Social Media Team