Telkom providing no assistance on new order - 1 month waiting already

Good Day

I have placed an order on 03.04.2018 and this has still not been sorted out. We follow up daily and waist money on airtime and get different responses. Today I was told that there is no record of my placement and she wanted to take my order again and start over which I felt uncomfortable with as I placed an order 3 times already giving my personal details every time. If the calls are recorded then why is this happening. I phoned twice on one day and 2 consultants told me different stories. 1 Said there is no record of my order and the other said they will contact me and advise when delivery will be done as they see my order - how is this possible? I urgently need this - would Telkom be able to help or not? DATE CONSULTANT DETAILS 03.04.2018 Placed an order online 04.04.2018 Nolene Advised that it has been approved - took all my details and said they will contact me in 5-10 working days to install 12.04.2018 Zama Call from Zama (Reference number ********** )she said it has not been captured by their back office and she doesn’t know what is taking so long as it takes 2 days to process 12.04.2018 Zama Call from Zama (Reference ********** 43A) she placed a new order and said I will receive it within 5-10 business days and a login will be sent to me (nothing received) 26.04.2018 Nonkululeko Zamini No record of my order - wanted to place another order - even phoned me back to say there is no order We phoned daily to get feedback - waited airtime with no help