Telkom provides the worst service of any company we’ve ever dealt with

On 11 June 2018 my husband requested Telkom to move our ADSL line from one house to another. We are still waiting more than a month later. After several follow up calls and even an email to complain, we are still waiting. During this time Telkom indicated that they do not have our correct contact details on record. We gave them the correct details on more than one occation and eventually on 9 July 2018 my husband received an sms confirming the details have been changed. Since than we have again mase several phone calls having to explain the situation from scratch everytime and Telkom people claiming during this time that they tried contacting us, but could not get hold of us and decided to cancel request. We told them that we have not been contacted and again picked up that they either still have not changed the contact number on our records or they are lying. In the meAn time we are paying the line rental as well as our internet service provider. This is the wirst service that we have ever experienced frim any company ever.