TELKOM PROVIDES POOR SERVICE - BILLING INCORRECTLY

Telkom has the worst service compared to other I have dealt with. My internet was off for 12 days, I contacted Telkom as they are my ISP provider as well but received poor service in terms of not solving the problem and not giving me the correct assistance, my internet came back on 12 days later. I disputed this with telkom and yet i still received an account with the full amount to be paid, they have not addressed the 12 days of not having internet service and failed to credit my account. I informed them to deactivate my line and move the line to a new premises the person who helped me said to not worry and will log the call/order. I then called in five days later to know the status of my case but by my surprise they said the call was logged incorrectly and the line was not deactivated, the line was still active for five days even though i moved residence on the 28th February 2015. I then requested the usage for the five days and telkom tells me that +/-R100 was billed for landline usage, even though I already dont live their. Telkom sent me another account for March which I do not understand why as I cancelled the ****** account. I will not pay for someones negligence.