Telkom provided misleading information and refused assistance

I received an SMS from Telkom stating that if my debit order is not processed on 26 January 2026, I would be charged a rejection fee and that I should call to request an extension.

I called Telkom immediately, only to be told by the consultant that I cannot request an extension because they have already informed Nedbank. This directly contradicts the instructions in the SMS.

This has caused unnecessary stress and potential financial penalties due to Telkom’s poor communication and lack of accountability. I expect this matter to be resolved urgently, the debit order to be extended, and any rejection fee to be waived.